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Frequently Asked questions

  • Is there a cancellation policy for appointment?
    Yes, our cancellation policy is effective from Feb 1st 2023. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time to support other patients. We require 24 hours notice to reschedule or cancel your appointment. If your appointment is cancelled or postponed within the 24-hour window of your appointment, we will require your credit card for the following fee. - 1st time - 70% of your appointment fee - 2nd time or more - 100% of your appointment fee We understand that on occasion a short-notice cancellation may be unavoidable, please let us know at your earliest connivence. Cancellation can be done by phone call, email or voicemail at any time, as we check them regularly. Please note that the cost of missed appointments and late cancellations are not covered by your ICBC and private insurance.
  • How do I get medical care and treatment from ICBC after a crash?
    Sourced from official ICBC website: If you've been in a crash, you may need medical care. Enhanced Accident Benefits help you access the services you'll need to recover, no matter who is responsible (at fault) in the crash. The care and treatment process Here's an idea of the medical care and treatment process if you're injured in a crash. Continue to Read More here:
  • What are BC MSP's supplementary benefits?
    Sourced from Govermnent of British Columbia Official Website Supplementary Benefits Medical Services Plan (MSP) supplementary benefits provide partial payment for certain medical services obtained in British Columbia and may provide access to other income-based programs. MSP supplementary benefits support the following services from approved providers: acupuncture chiropractic massage therapy naturopathy physical therapy; andnon-surgical podiatry Those who may be eligible for MSP coverage of these supplementary benefit services include: Those who have applied and been deemed eligible based on their annual net income Income Assistance recipients Convention refugeesInmates of B.C. Correctional Facilities Individuals enroled with MSP through the At Home Program Residents of long term care facilities receiving the Guaranteed Income Supplement (GIS) Individuals enroled with MSP as Mental Health Clients; and First Nations individuals with valid B.C. Medical Plan coverage through the First Nations Health Authority For these MSP beneficiaries, MSP contributes $23 per visit for a combined annual limit of 10 visits each calendar year for the following services from approved providers: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy and non-surgical podiatry. MSP does not provide any coverage for supplementary benefits received outside of the province.Note: Many supplementary benefits practitioners are opted-out of the MSP. This means they are allowed to charge patients more for a service than is set out in the Payment Schedule.Opted-out practitioners (for all supplementary benefits service providers) must advise their patients, prior to the treatment being performed, that they have opted out; how much is reimbursed by MSP; and how much the patient will be paying in addition to the MSP fee. Continue to Read More here:
  • What are the Traditional Chinese Medicine and Acupuncture regulations in BC?
    Traditional Chinese Medicine and Acupuncture The College of Traditional Chinese Medicine Practitioners and Acupuncturists of British Columbia is the regulatory body established for the health professions of traditional Chinese medicine (TCM) and acupuncture. TCM has been a designated health profession under the Health Professions Act since December 4, 2000. Acupuncture has been a designated health profession under the Health Professions Act since April 1, 1996. The professions are regulated by the College in accordance with the Act, the Traditional Chinese Medicine Practitioners and Acupuncturists Regulation and the bylaws of the College. Before designation under the Health Professions Act, the professions were unregulated in British Columbia. READ MORE here
  • What is Acupuncture?
    Acupuncture is the practice of penetrating the skin with thin, solid, metallic needles which are then activated through gentle and specific movements of the practitioner's hands or with electrical stimulation. Acupuncture is part of the ancient practice of Traditional Chinese medicine. Traditional Chinese medicine practitioners believe the human body has more than 2,000 acupuncture points connected by pathways or meridians. These pathways create an energy flow (Qi, pronounced "chee") through the body that is responsible for overall health. Disruption of the energy flow can cause disease. By applying acupuncture to certain points, it is thought to improve the flow of Qi, thereby improving health. Studies have shown that acupuncture is effective for a variety of conditions. Acupuncture is not for everyone. If you choose to see an acupuncturist, discuss it with your doctor first and find a practitioner who is licensed as having proper training and credentials. READ MORE HERE
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