Frequently Asked questions
At Beyond Care Wellness, we strive to provide the highest quality of care to all our clients. To ensure a seamless experience, we have implemented the following clinic policies for appointments and cancellations: 1. Appointment Scheduling: Appointments can be scheduled through our website, by phone, or in person at our clinic. We recommend booking your appointment well in advance to ensure availability, as our schedules can fill up quickly. 2. Arrival Time: We kindly ask that you arrive at least 10 minutes before your scheduled appointment time. This allows for a relaxed check-in process and ensures you receive the full duration of your session. 3. Cancellation Policy: We understand that sometimes plans change. If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance to avoid any cancellation fees. Cancellations made within 24 hours of the appointment time may incur a charge equivalent to 50% of the session fee. 4. No-Show Policy: If you fail to show up for your appointment without providing prior notice, you will be charged the full session fee. This policy is in place to respect the time of our practitioners and other clients who may be waiting for an available slot. 5. Late Arrivals: If you arrive late to your appointment, your session will be shortened to accommodate the remaining time. Full session fees will still apply. Our policies are designed to ensure that all clients receive the best possible care and that our schedule runs smoothly. We appreciate your understanding and cooperation. If you have any questions regarding our policies, please feel free to contact us. By adhering to these guidelines, we can continue to provide the highest level of wellness services to all our valued clients. Thank you for choosing Beyond Care Wellness.
Acupuncture is the practice of penetrating the skin with thin, solid, metallic needles which are then activated through gentle and specific movements of the practitioner's hands or with electrical stimulation.
Acupuncture is part of the ancient practice of Traditional Chinese medicine. Traditional Chinese medicine practitioners believe the human body has more than 2,000 acupuncture points connected by pathways or meridians. These pathways create an energy flow (Qi, pronounced "chee") through the body that is responsible for overall health. Disruption of the energy flow can cause disease. By applying acupuncture to certain points, it is thought to improve the flow of Qi, thereby improving health.
Studies have shown that acupuncture is effective for a variety of conditions.
Acupuncture is not for everyone. If you choose to see an acupuncturist, discuss it with your doctor first and find a practitioner who is licensed as having proper training and credentials.
https://www.hopkinsmedicine.org/health/wellness-and-prevention/acupuncture
Registered Massage Therapy (RMT) is a regulated health profession that involves the manipulation of the body's soft tissues, including muscles, connective tissue, tendons, ligaments, and joints. At Beyond Care Wellness, our licensed RMTs use a variety of techniques to alleviate pain, reduce stress, improve circulation, and promote overall well-being. Registered massage therapists are trained to assess individual client needs and provide personalized treatment plans that can help with conditions such as chronic pain, sports injuries, headaches, and anxiety. By integrating evidence-based practices with a holistic approach, our RMT services aim to enhance your physical and emotional health.
Yes, our cancellation policy is effective from Feb 1st 2023. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time to support other patients. We require 24 hours notice to reschedule or cancel your appointment. If your appointment is cancelled or postponed within the 24-hour window of your appointment, we will require your credit card for the following fee.
- 1st time - 70% of your appointment fee
- 2nd time or more - 100% of your appointment fee
We understand that on occasion a short-notice cancellation may be unavoidable, please let us know at your earliest connivence. Cancellation can be done by phone call, email or voicemail at any time, as we check them regularly.
Please note that the cost of missed appointments and late cancellations are not covered by your ICBC and private insurance.
Sourced from official ICBC website:
If you've been in a crash, you may need medical care. Enhanced Accident Benefits help you access the services you'll need to recover, no matter who is responsible (at fault) in the crash.
The care and treatment process
Here's an idea of the medical care and treatment process if you're injured in a crash.
https://www.icbc.com/claims/injury/Pages/medical-care-treatment.aspx
Sourced from Govermnent of British Columbia Official Website
Supplementary Benefits
Medical Services Plan (MSP) supplementary benefits provide partial payment for certain medical services obtained in British Columbia and may provide access to other income-based programs.
MSP supplementary benefits support the following services from approved providers:
acupuncture
chiropractic
massage therapy
naturopathy
physical therapy;
andnon-surgical podiatry
Those who may be eligible for MSP coverage of these supplementary benefit services include:
Those who have applied and been deemed eligible based on their annual net income
Income Assistance recipients
Convention refugeesInmates of B.C. Correctional Facilities
Individuals enroled with MSP through the At Home Program
Residents of long term care facilities receiving the Guaranteed Income Supplement (GIS)
Individuals enroled with MSP as Mental Health Clients; and
First Nations individuals with valid B.C. Medical Plan coverage through the First Nations Health Authority
For these MSP beneficiaries, MSP contributes $23 per visit for a combined annual limit of 10 visits each calendar year for the following services from approved providers: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy and non-surgical podiatry. MSP does not provide any coverage for supplementary benefits received outside of the province.Note: Many supplementary benefits practitioners are opted-out of the MSP. This means they are allowed to charge patients more for a service than is set out in the Payment Schedule.Opted-out practitioners (for all supplementary benefits service providers) must advise their patients, prior to the treatment being performed, that they have opted out; how much is reimbursed by MSP; and how much the patient will be paying in addition to the MSP fee.
Traditional Chinese Medicine and Acupuncture
The College of Traditional Chinese Medicine Practitioners and Acupuncturists of British Columbia is the regulatory body established for the health professions of traditional Chinese medicine (TCM) and acupuncture.
TCM has been a designated health profession under the Health Professions Act since December 4, 2000. Acupuncture has been a designated health profession under the Health Professions Act since April 1, 1996. The professions are regulated by the College in accordance with the Act, the Traditional Chinese Medicine Practitioners and Acupuncturists Regulation and the bylaws of the College.
Before designation under the Health Professions Act, the professions were unregulated in British Columbia.
https://www2.gov.bc.ca/gov/content/health/practitioner-professional-resources/professional-regulation/traditional-chinese-medicine-and-acupuncture